Since 1993, the Salisbury name has been providing client focussed high quality solutions in the telecommunications space to a worldwide audience. Back then the business worked solely in the complex shareholder communication space, using and exploiting the innovative green virtual contact centre technology as a means to support clients through mergers and acquisitions, shareholder meetings and Schemes of Arrangements. Today, as well as tenaciously executing this capability though the Salisbury Associates brand, Salisbury VCC has been working since 2005 to service the needs of the 'business as usual' contact centre space with solutions offered across voice, email, white mail, live chat and SMS.
Salisbury VCC delivers inbound and outbound voice and email campaigns to the commercial, charity, and government sectors. Salisbury VCC has the potential; proficiency and passion to help the customer service or sales element of your business deliver upon its desired objective. We operate a state of the art, virtual contact centre platform on our full outsourced campaigns and overflow services.
We use teams of expertly trained customer advisors, based at home, using Salisbury VCC's secure and state of the art virtual platform. We will work with you to understand your project, areas of activity and volumes and plan for them accordingly. Salisbury VCC and the technologies we employ are tailored for fast and responsive campaigns including full inbound /outbound and overflow projects. Our culture is all about enhancing the customer experience whilst improving client processes.
ISO27001 and ISO14001 Backed Procedures
Salisbury VCC undertakes to ensure that its security measures are the best within industry practice and this includes an accredited ISO27001 platform, encryption to AES256 standard, call recording stored and encrypted and this is checked by a third party 'Approved Scanning Vendor'.
Data Protection training is undertaken by all staff and CRB checks are undertaken before staff are employed. This is all backed by the platform being awarded the environmental standard of ISO14001.