We are members of the FundRaising Standards Board (FRSB) self-regulatory scheme. The FRSB works to ensure that organisations raising money for charity from the public do so honestly and properly.

As members of the scheme, we follow the Institute of Fundraising's Codes of FundRaising Practice and comply with the key principles embodied in the Codes and in this Promise

We Are Committed to High Standards

We do all that we can to ensure our employees and agent contractors working with us to raise funds, comply with the codes and with this promise. We comply with the law including those that apply to data protection, health and safety and the environment.

We Are Honest and Open

We tell the truth and do not exaggerate. We do what we say we are going to do at all times. We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website www.salisburyvcc.com or fullow us on Twitter: http://twitter.com/salisburyvcc.

We Are Clear

We are clear about who we are, what we do and how your gift is used. We give a clear explanation of how you can make a gift and amend a regular commitment.

We Are Respectful

We respect the rights, dignities and privacy of our supporters and beneficiaries. We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision. If you tell us that you don’t want us to contact you in a particular way we will not do so

We Are Fair and Reasonable

We take care not to use any images or words that cause unjustifiable distress or offence. We take care not to cause unreasonable nuisance or disruption.

We Are Accountable

If you are unhappy with anything we've done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request. If we cannot resulve your complaint, we accept the authority of the FRSB to make a final adjudication.

© Salisbury Virtual Contact Centre

Leverton House 13 Bedford Square London WC1B 3RA     Tel: 0800 046 7822     Email: info@SalisburyVCC.com