Salisbury Virtual Contact Centre

There are so many advantages to having contact centres virtual that we could fill 20 pages. However here are our top three reasons by stakeholder:

Clients   Cost: It is cheaper    Flexibility: Can scale from 0 to 1,000 seats and back down again without the fixed cost burden and faster than a traditional bricks and mortar build.          Quality: Better quality of customer experience

Clients Customers   Quality: simple things such as “it feels like speaking to someone in an office rather than on a production line”   “They know me”: the systems can provide customer data to the agents so they can welcome in a more personal manner.    Accents and languages: With the ability to engage agents anywhere we are able to regionalise your operations making your brand feel more local.

Agents   Cost: No travel to work costs   Time: 30 seconds to get to the office and 30 seconds to get back home at the end of the day. Faster than going to the transporter room to be beamed up.   Work / Life balance: Part time work is more  practical and profitable for example

Environment   Global Warming: Less car journeys and congestion  Save resources: No need to use resources to build big contact centres with large car parks around them   Reduce use of resources: Homeworkers are much more likely to turn off computers, lights, heating as they see the bills

Our Shareholders  Competitive Advantage: equals more profit   Opportunity: to specifically help disabled people gain employment in the Contact Centre industry more easily. Our chosen charity is Help for Heroes. Growth: To be able to grow quicker...to make more profit

Our solutions enable clients to: Reduce Cost, Increase Revenue, and help save the planet. Call us on 0800-012-6255 to find out more.