Carbon busting virtual call centres
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By Martyn Smith in Virtual Contact Centre Case Study Published: Thursday, 23 April 09 - 01:15 PM (GMT) Last Updated: Tuesday, 19 May 09 - 03:46 PM (GMT) |
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The annual saving of 93 tonnes of CO2 achieved by the IAS working with new HomeCallCentre technology, as used by SVCC, has been independently verified in a case study by the Communications Management Association, which was supported by the Carbon Trust.
Martyn Smith of Salisbury VCC said: "The scale of these reductions in carbon emissions is the equivalent of taking over 34,800 car journeys off the roads every year. The virtual nature of the solutions enables business to be better, faster, cheaper and greener - just what all businesses need in the current environment. This technology is now well proven and accessible from start up businesses to FTSE 100’s. Brick and mortar call centres are 20th century dinosaurs that have not died out yet.”
The CMA and Carbon Trust report calculates the carbon dioxide savings achieved by using technology to run remote contact centres and highlights the benefits to staff that no longer have to travel to an office.
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